ACCOUNT DELETION
Request Account and Personal Information Deletion
You can close your account directly in the app or on the website. If you cannot access your account, you can submit a request through Customer Support.
- 01
If you can log in
Go to My Page → Settings → Security, select Close Account, and complete identity verification and final confirmation.
- 02
If you cannot log in
Submit an “Account Deletion” request through online Customer Support. You will receive guidance on providing your registered email address, social login provider, and the information needed to verify your identity.
- 03
Review ongoing transactions
If you have ongoing orders, refunds, disputes, or unpaid charges, we will explain the necessary steps and estimated completion date before securely completing the account closure.
Information That Is Deleted
Information no longer needed to maintain the service, including your account profile, addresses, favorites, and app push registration information, will be deleted or de-identified when your account is closed.
Separate Retention Required by Law
Records of contracts, withdrawals, payments, and supply are retained with restricted access for 5 years, while records of consumer complaints and disputes are retained for 3 years, along with other records for their legally required periods, and then destroyed.